Want to avoid the Disneyland meltdown on your vacation? Temper tantrums at Disney can be avoided by following these tested tips with advice for a happier kids. Includes a list of quiet places to rest inside the Parks and tips for kids with special needs.

Disneyland’s Disability Access Service (DAS) – Tips on Making It Work for You

Nobody wants to spend time at what is supposed to be the “Happiest Place on Earth” managing meltdowns but it’s the life of parents who have children with special needs. Prolonged exposure to bright lights, long lines, loud noises and the over-exuberance that is Disney can be trying for any child. For a child with sensitivities, Disneyland is often too overwhelming. Proper use of Disneyland’s Disability Access Service (also known as DAS) can be wonderful, if you know these tips on how to make it work for you and your family.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

Riding King Triton’s Carousel

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Disneyland’s Disability Access Service (DAS)

Disneyland offers a Disability Access Service (DAS) for guest with special needs. This was previously called a Guest Assistance Card (GAC). My family had been able to use the GAC on several trips and it worked out nicely for us. In the past with the GAC we would show it to the Cast Member at the front of each ride and they would then instruct us where to go, which was either through the Fast Pass line or through the exit.

Sometimes the Cast Member would give us an alternate waiting area where she had a bit more room instead of being held in a tight line. We were allowed a separate waiting space in the shade to wait for Tinker Bell.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

We used Fastpass when we could but when the line was quite long, in the bright sun or was a tight space we used the access system. I allowed time in our schedule to go back to the hotel and take a break in the pool.  Our family used the GAC on three trips and each time our daughter was tantrum and melt-down free!

With the newly introduced Disability Access Service (DAS) we were nervous to try this new system. The old system had worked out well for us and I’d heard not-so-good things about the DAS. I completely understand the need for change. The GAC system was being abused. Some visitors felt it offered “front of the line” privileges that were unfair. It’s definitely a hot-button subject.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

Waiting in line at Disneyland for “it’s a small world”

How the DAS Works at Disneyland

The Disability Access Service (DAS) system has morphed a bit with several notable changes. If you have used the GAC in the past or are new to trying the DAS, keep reading for my tips on how the system can work for your family. Keep reading for an overview on the system and some tips on how it can best work for your family.

Talking to a Cast Member

Begin your day at either City Hall in Disneyland, the Chamber of Commerce at Disney California Adventure park or any of the guest relations kiosks located through the Parks. In the morning, the lines will be much shorter at the kiosks, so I recommend going there.

You will be asked to explain to the Cast Member what the possible issues might be. In our case, it’s anything from a full-blown tantrum with hitting and screaming to laying down on the sidewalk and refusing to move.

The Cast Member will take a picture of the person assigned to the DAS. They will print out a card that shows the dates you are visiting, the number in your party and instructions of use. My daughter wasn’t cooperating one morning and refused to pose for the photo inside City Hall. The Cast Member who helped us was kind enough to take a photo of a photo from my husband’s camera phone so there would be an image for the scanner. The Cast Member even told us where we could get free ear plugs (at First Aid) in case any of the attractions were too loud.

You may hear stories online of Cast Members being rude or interrogating families when they request a DAS. Please know that the DAS is often abused. You will never be asked to provide “proof” of a disability.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

Disneyland City Hall

Getting a Return Time with DAS

From this point, you can visit the guest relations kiosks scattered through out the Park (they are marked on the Park maps). Here you’ll receive a designated return time for a particular attraction. You will be pulling the DAS card and tickets in and out all day long. In order to minimize wear and tear (or risk losing them!) I suggest keeping it all inside of a Disney Lanyard.Once there a Cast Member will look at your DAS and ask you which ride you’d like it for. You can choose any ride or attraction in the park, not just one in the “Land” you’re currently in. Then the Cast Member will refer to the wait times on their laptop computer and tell you a check-in time to get on that specific ride.  You are expected to keep note of this time yourself. Also, you can show up anytime after this point and there is no “window” of time (like with Fastpass). Cast Members can only assign one ride at a time on your DAS.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

Handheld DAS scanner at Fastpass entrance

Checking in with Disability Access Service (DAS)

When your check-in time rolls around you’ll show the DAS and Park tickets to a Cast Member at the entrance/Fastpass line of that ride.  Cast Members have scanners which scan each ticket and the photo of the Guest pops up on their screen with the number of people in the party and the designated return time for verification. You will pass through either the Fastpass line or through the exit to access the attraction.

The DAS does not allow you to “skip the line”. There will still be a wait until it’s time to board. See these ideas on Things to Do Waiting in Line at Disney Parks.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

What Worked for Us with DAS

  • I will greatly admit that having a special needs child is a challenge in itself because you never know what you might get one day (or moment) to the next. Having the DAS that eased on the line waits or allowed us to stand in a less-stressful waiting area make a huge difference in the enjoyment level for her (and actually for all of us).
  • There were no less than six times that she got to the front of the line and then decide she did NOT want to ride after all. A few times she got back in line again after bailing out and would go on the ride. I think being able to have that ability (for her to think it over and then try again) was very helpful. I know that if we’d been standing in a 30-minute…60-minute…or goodness, a 90-minute line only to have her say she didn’t want to ride would have been very frustrating for everyone. And Cast Members were very patient about letting us get in and out of line!
  • The assigned wait time that the Cast Members gave us was never terribly long. It allowed us time to either walk to the ride and have a snack in the shade first or we rode on something else in the area with a short line wait.
  • The DAS can be used in conjunction with Fastpass.
If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

First time on Autopia cars. She will not ride anymore…doesn’t like the noise or the smell of gasoline!

Challenges When Using Disability Access Service

  • Some of the kiosks are really spread far away from each other. In Fantasyland the rides are close together so there isn’t as much walking back and forth. For example after getting a DAS for Peter Pan, my husband took back the DAS to get an entry time for Matterhorn while I took the kids on another ride. In other areas of the park the kiosks are a bit more spread out and there is a considerable amount of walking back and forth (sometimes through very congested areas) if you want to use the DAS.
  • DAS would be very challenging to accomplish with only one adult in your group. We tried the system on a busy Saturday in early summer. Lines were long and the park was packed. It was helpful that my husband and I were able to trek back and forth between the rides and the DAS while one of us stayed in a ride line. Having to take the kids back to the kiosk each time would be hard if you were the only adult and also dealing with a special needs child.
If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland

Sunglasses are helpful to ease the annoyance of sun in her eyes. Earplugs were good for loud attractions.

Getting DAS to Work For Your Family

The DAS does work for us but it’s definitely work. Having to go back and forth to the kiosk each time can drag down the day. It took a bit more planning than usual. Trying to do the DAS for a child with more severe disabilities would be a challenge because there is much more back and forth and lots more waiting. Having a second adult is a must.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #DisneylandFinding things to do in between DAS times isn’t too hard. There are so many non-ride things to experience at Disneyland.

  • There are certain accommodations for some attractions like the Sleeping Beauty Castle walk-through. If you can’t take the stairs or don’t like confined spaces, there is an alternate area to experience the attraction in another way.
  • Plan your day by alternating rides with other experiences that don’t require DAS. There are parades, shows or attractions like the Enchanted Tiki Room.
  • Have a snack or a meal in between DAS times.
  • Young kids can burn off energy at one of the play areas inside the Park.
  • Seek out another attraction with a short wait time.
  • Visit one of the quiet resting areas I talk about in this post, How to Avoid the Disneyland Meltdown with These Happy-Kid Tips.

Make sure you have appropriately planned for your day by prepping your family ahead of time. I highly recommend watching this FREE Disney Parks planning video before your trip. CLICK THE IMAGE TO RECEIVE A FREE DISNEY VACATION PLANNING VIDEO


For more information, see Disney’s FAQ about the Disability Access Service.

If you're planning a Disneyland vacation these are the must-know tips for special needs and obtaining a Disability Access Service pass (DAS) #Disneyland


5 replies
  1. kelli S
    kelli S says:

    Thank you so much for the review. My husband and I are planning on going to Disneyland next summer. Our oldest is ADHD and has meltdowns when hes over stimulated and fee is “trapped” ( his words) in lines. Your article has replaced my fear of Disneyland with hope.

    • juliebigboy
      juliebigboy says:

      Thanks for stopping by Kelli! If your son has never been to Disneyland it may be a good idea to prep him on some of the rides, especially those that are especially dark, fast, scary or loud. Because I’ve been to Disneyland many times over the years, I’ve been able to explain to my stepdaughter ahead of time what to expect. However if you don’t have experience of the Parks you could try watching YouTube videos of the rides in advance or even just asking (you can reach out to me at any time, savingupfordisney@yahoo.com). Bring a comfort item for him (my stepdaughter likes to carry Lego Mini-figures in her pocket for comfort) if that helps with the over-stimulation. Blessings and have a wonderful trip!

Trackbacks & Pingbacks

  1. […] you have someone in your group with special needs? Disneyland offers a Disability Assistance Service (DAS) so make City Hall your first stop of the […]

  2. […] that the system has changed even since our recent visit in October. I’ve outlined the system here. Guest still visit the special kiosks scattered through out the Park to receive their designated […]

  3. […] Keep in mind that if you have a special needs child, the DAS (Disability Access Service) is available. More about that program in my post, Disneyland’s Disability Access Service (DAS) – How We Made it Work for Us. […]

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